Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and admission...
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
YM is a management tool or technique that is currently being utilized by an increasing number...
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OMG, what a mess! If you saw guests fight in rooms or public areas (sometimes it just happens), you call supervisor and hotel security, that’s correct. But as you saw people brawl on street, you call police! Even there’s a guest in them. It’s like a common sense, that’s why there is no policy...
The jacket was an abadoned property.. The guest who arrived to the hotel was the rightful owner of the jacket. He should keep the property safe until the owners claim them..
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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Airbnb Inc. and the hotel industry have waged a shadow war in cities and states across the U.S. that are grappling with how to regulate the popular short-term rental market. The stakes are high: Closely held Airbnb has a $31 billion valuation, according to people familiar with the matter, and has more than doubled its world-wide listings over the past two years. The industry stands to lose market share as Airbnb continues to grow. A Morgan Stanley report last year found that nearly half of Airbnb users surveyed had substituted Airbnb for a traditional hotel during their travels in the...
FOR DECADES, professional golf has had a stable business model. Corporate sponsors pay millions to put their names on tournaments in deals that also require them to buy commercial time during broadcasts. That, in turn, drives more revenue to the PGA Tour through broadcast rights deals. But as with all professional sports, the landscape for the Tour is growing more complex. Traditional television viewership is in decline. Even as tournaments will pay out a record $363 million in prize money this season, Tour executives are trying to figure out how to reach a wider audience through a greater...
WHEN LAURA Fenamore set out to walk part of the Camino de Santiago in Spain she interviewed three travel experts. One had never been to Spain. One she found too hesitant and bereft of ideas. In the end, she hired Nicole Lee, founder of The Curated Travel in New York and a former private equity associate. Ms. Lee was well-traveled, had an eye for detail and knew the best hidden tapas bars in Barcelona. She developed a multipage itinerary that occupied many of Ms. Fenamore's waking hours.  “It had options for everything…buses and planes and trains. Hotels and food and museums. If we went...
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TORONTO—Low-cost airlines, taking off around the globe, have been in a holding pattern in Canada.  But thanks to a change in government regulations, a trio of upstarts is set to break into the country's air-travel market, in a move that could challenge the duopoly of the main Canadian operators, Air Canada and WestJet Airlines Ltd. Air Canada plans to offer ultralow fares on some routes as discount carriers enter the marketplace.    The new, ultralow-cost carriers could also drain market share from a handful of American airlines catering to Canadians with cheap flights...