Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and admission...
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
YM is a management tool or technique that is currently being utilized by an increasing number...
D. guaranteed.  This woiuld indicate that you had a guaranteed method of payment.  Many answered b confirmed.  I may have a reservation that is on a 6pm hold and i can contact the hotel to confirm it, but if i do not show up prior to 6pm the reservation may be cancelled.  Please...
Call security as well. The accident should be processed by Guest Manager (from Front Office), HSKP supervisor and Security Supervisor togethor. It may sound too scrupulous, but you wont take anything for granted in hotel operation. The related laws may vary by areas, you should really make sure you...
Contact the duty manager, who would take pictures of such situation. Contact the guest at the same time and tell him/her the issue, and follow the guest's instruction - leave it or close it. In case you guys fail to contact the owner, assistant hskp or above with duty manager or above should take...
How to deal with a situation in which a room attendant finds an opened safe box containing belongings inside when making up an occupied room? Should the room attendant call for witnesses then together close the safe then leave a message to the guest or just call for witnesses then leave a message...
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The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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