Hotel folio
Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Travel Agent
Introduction Travel agents sell transportation, lodging, and admission...
Bartender
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Airline Pilot
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
Yield management
YM is a management tool or technique that is currently being utilized by an increasing number...
Gate Pass to be returned to security on coming back to Hotel Premises. Gate Pass to be issued and returned on the same day. Gate Pass is valid for 05:00 Hours only, if returned beyond 05:00 hrs Security to report to HR  
Gate Pass
And a good old default "master" password for those safes in more than 1/10 of five star hotels.
F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device
Security forces have already been hacking hotel door locks for years. For example, Mossad agents were caught on camera in 2010 cracking the lock on Mahmoud Al-Mabhouh's room before assassinating him: https://en.wikipedia.org/wiki/Assassination_of_Mahmoud_Al-Ma... I remember reading a related...
F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device
I'm sure the work that F-Secure did was very technically impressive, but I don't think this demonstrates that "these electronic locks may not be very secure" as the article states. I'd imagine that there are very few commercial technologies that couldn't be hacked if you can get research on a...
F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device
There's a reason hotel room doors have deadbolts and chains in addition to the keycard - they've never been considered 'secure'...
F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device
My main problem with publications like this is that they are often sensationalized. This type of technology has been around for years and years, same with Casino machine hacks. People who figured this out and developed the devices for it often only use them lowkey, because that's the smart thing to...
F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device
The List of Regent Club BC & Concierge SOP
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The List of Regent Touch SOP
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The list of Regent Club F & B SOP
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The list of Arrival & Departure Experience SOP
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
2010 Franchising Fees Guide
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
Banquet Event Orders Sample - BEO
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
Negotiation Sample - A Buyer Market Has Planners Haggling Hard
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Hotel Social Media Marketing 33 Tips
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

Popular this month

F-Secure Hack Can Unlock Millions of Hotel Rooms With Handheld Device

By Ryan Whitwam It’s very rare these days that a hotel will give you a real key when you check in. Instead, most chain hotels and mid-sized establishments have switched over to electronic locks with a keycard system. As researchers from F-Secure have discovered, these electronic locks may not be very secure. Researchers from the company have managed to create a “master key” for a popular brand of hotel locks that can unlock any door. The team began this investigation more than a decade ago, when an F-Secure employee had a laptop stolen from a hotel room. Some of the staff began to...

In Search of Golf Lovers

FOR DECADES, professional golf has had a stable business model. Corporate sponsors pay millions to put their names on tournaments in deals that also require them to buy commercial time during broadcasts. That, in turn, drives more revenue to the PGA Tour through broadcast rights deals. But as with all professional sports, the landscape for the Tour is growing more complex. Traditional television viewership is in decline. Even as tournaments will pay out a record $363 million in prize money this season, Tour executives are trying to figure out how to reach a wider audience through a greater...

The New Age of Bespoke Travel

WHEN LAURA Fenamore set out to walk part of the Camino de Santiago in Spain she interviewed three travel experts. One had never been to Spain. One she found too hesitant and bereft of ideas. In the end, she hired Nicole Lee, founder of The Curated Travel in New York and a former private equity associate. Ms. Lee was well-traveled, had an eye for detail and knew the best hidden tapas bars in Barcelona. She developed a multipage itinerary that occupied many of Ms. Fenamore's waking hours.  “It had options for everything…buses and planes and trains. Hotels and food and museums. If we went...

Man With Rifle Kills Four at Restaurant

A gunman who killed four people Sunday at a Waffle House near Nashville was arrested last summer after he crossed a security barrier at the White House, police said.  The suspect, Travis Reinking, 29 years old, of Morton, Ill., opened fire around 3:25 a.m. local time at the restaurant in Antioch, Tenn., a community in the Nashville metro area, killing three customers and one employee and wounding four others, authorities said. He was armed with an AR-15 assault style rifle.  As of Sunday afternoon, police still had not found Mr. Reinking, who they believe had moved to the...

Founder's Angry Outburst Saved Burger King

In the mid-1950s, Burger King had only a few struggling outlets in Florida, plagued with hamburger-broiling contraptions that frequently broke down.  Dave Edgerton, one of the founders, was running out of patience. Finally, incensed with yet another machine meltdown, he pulled a hatchet from his toolbox and smashed one of the stainless steel cookers, according to a memoir by his partner, James McLamore. Mr. Edgerton then bellowed: “I can build a better machine than this pile of junk.”  His tantrum was the start of a turnaround that put Burger King on track to become a serious...

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