Top Hotel Brands - Upper Upscale
Based on the level of service, hotels are usually classified into 6 categories in hotel industry—luxury, upper upscale, upscale, upper midscale, midscale and economy, which corresponds respectively to hotels of 6 stars, 5 stars, 4 stars, 3 stars, 2 stars and 1 star.
Customer satisfaction index ranking in upper upscale hotel brands in North America as of May 2018 (Source: statista.com, on a 1,000-point scale; according to the official sites' classification, Embassy Suites, Wyndham and Indigo are upscale, the following table has been adjusted accordingly)
Brand |
Score |
Category |
Kimpton Hotels |
872 |
Upper Upscale |
Omni Hotels & Resorts |
870 |
Upper Upscale |
Marriott Hotels & Resorts |
864 |
Upper Upscale |
Embassy Suites Hotels |
859 |
Upscale |
Hyatt Regency |
856 |
Upper Upscale |
Hilton Hotels & Resorts |
855 |
Upper Upscale |
Westin Hotels & Resorts |
855 |
Upper Upscale |
Renaissance Hotels |
850 |
Upper Upscale |
Wyndham Hotels and Resorts |
847 |
Upscale |
Hotel Indigo |
844 |
Upscale |
Sheraton Hotels & Resorts |
833 |
Upper Upscale |
Delta Hotels and Resorts |
831 |
Upper Upscale |
Hotel brands ranked by customer satisfaction (Source: The American Customer Satisfaction Index)
Hotel Brand Customer Satisfaction 2019
Brand |
Parent |
Type |
ACSI Score |
JW Marriott |
Marriott |
Luxury |
84 |
Embassy Suites |
Hilton |
Upscale |
83 |
Fairfield Inn & Suites |
Marriott |
Upper Midscale |
83 |
Hilton Garden Inn |
Hilton |
Upscale |
82 |
Marriott Hotels |
Marriott |
Upper Upscale |
81 |
Crowne Plaza Hotels & Resorts |
InterContinental |
Upscale |
81 |
Courtyard |
Marriott |
Upscale |
81 |
Bestwestern Premier |
Best Western |
Upscale |
81 |
Holiday Inn Express |
InterContinental |
Upper Midscale |
80 |
Hampton |
Hilton |
Upper Midscale |
79 |
Hilton Hotels & Resorts |
Hilton |
Upper Upscale |
79 |
AC Hotels |
Marriott |
Upscale |
79 |
Residence Inn |
Marriott |
Upscale |
79 |
Hyatt Regency |
Hyatt |
Upper Upscale |
79 |
DoubleTree |
Hilton |
Upscale |
78 |
Best Western |
Best Western |
Midscale |
77 |
Best Western Plus |
Best Western |
Upper Midscale |
77 |
Sheraton |
Marriott |
Upper Upscale |
77 |
Hyatt Place |
Hyatt |
Upscale |
77 |
Wyndham Hotels and Resorts |
Wyndham |
Upscale |
76 |
Comfort Inn, Comfort Suites |
Choice |
Upper Midscale |
76 |
Westin |
Marriott |
Upper Upscale |
76 |
Holiday Inn |
InterContinental |
Upper Midscale |
75 |
La Quinta Inns & Suites |
La Quinta (Wyndham) |
Midscale |
74 |
Quality |
Choice |
Midscale |
73 |
Baymont |
Wyndham |
Midscale |
72 |
Ramada |
Wyndham |
Midscale |
71 |
Days Inn |
Wyndham |
Economy |
68 |
Econo Lodge |
Choice |
Economy |
67 |
Super 8 |
Wyndham |
Economy |
65 |
Motel 6 |
G6 Hospitality |
Economy |
63 |
Top upper upscale brands by the number of properties.
Properties |
Brand |
Company |
Category |
9,221 |
Wyndham Grand |
Wyndham Hotels & Resorts |
Upper upscale |
6906 |
Renaissance, Marriott, Autograph Collection, Delta, Marriott Executive Apartment, Gaylord, W, Design, Westin, Le Méridien, Sheraton, Tribute Portfolio |
Marriott International |
Upper upscale |
5456 |
Hilton, DoubleTree, Canopy by Hilton, Curio Collection |
Hilton Worldwide |
Upper upscale |
5431 |
Crowne Plaza, Kimpton |
InterContinental Hotels Group(IHG) |
Upper upscale |
4283 |
Swissôtel, Grand Mercure |
AccorHotels |
Upper upscale |
1112 |
Radisson Blu |
Radisson Hotel Group |
Upper upscale |
667 |
Hyatt Regency, Hyatt, Andaz |
Hyatt Hotels Corporation |
Upper upscale |
520 |
Avani, Tivoli, NH Collection, nhow |
Minor Hotels |
Upper upscale |
272 |
Ascott The Residence |
The Ascott Limited |
Upper upscale |
131 |
Grand Millenium Hotels |
Millennium & Copthorne Hotels |
Upper upscale |
125 |
Vivanta by Taj |
Indian Hotels Company Limited(IHCL) |
Upper upscale |
96 |
Kerry Hotels |
Shangri-La Hotels and Resorts |
Upper upscale |
81 |
Okura Hotels & Resorts |
Okura Nikko Hotel Management |
Upper upscale |
60 |
Omni Hotels & Resorts |
Omni Hotels & Resorts |
Upper upscale |
55 |
New World Hotels |
Rosewood Hotel Group |
Upper upscale |
52 |
The Prince |
Prince Hotels |
Upper upscale |
32 |
Kai |
Hoshino Resorts |
Upper upscale |
30 |
Cordis Hotels |
Langham Hospitality Group |
Upper upscale |
30 |
Angsana |
Banyan Tree Holdings |
Upper upscale |
29 |
Lotte Hotels |
Lotte Hotels & Resorts |
Upper upscale |
29 |
Dusit Thani |
Dusit Thani Group |
Upper upscale |
20 |
Trident Hotels |
The Oberoi Group |
Upper upscale |
20 |
Loews Hotels |
Loews Hotels |
Upper upscale |
The upper upscale brands seen on more than one list (alphabetically):
Crowne Plaza
Delta
DoubleTree
Grand Mercure
Hilton
Hyatt Regency
Kimpton
Marriott
NH Collection
nhow
Omni
Renaissance
Sheraton
Westin
Wyndham Grand
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